# Questions before you buy

## Do I need a subscription or an account?

No. bitwerk needs no subscription and no account with us, and software updates are free. Only Spotify, if you use it, needs your own Spotify account.

## Does it work without the internet?

Yes. Your music plays from your own drives over your own network, and every room stays in sync without an internet connection. The internet is only needed for software updates, internet radio, Spotify and looking up cover art.

## What happens to my devices if bitwerk stops existing?

They keep playing. There is no cloud they depend on and nothing to switch off on our side, and the software is open source, so it can be maintained without us.

## Where does my music live?

On your own drives: a drive in or on the s1, or the optional b1 for large libraries. Nothing is uploaded to us, and we never see what you play.

## Which formats does it play?

FLAC, ALAC, WAV and AIFF up to 384 kHz and 32 bit, DSD up to DSD512, internet radio in lossless FLAC, and Spotify when you want it.

## How do I know it is really bit-perfect?

Every room shows it: a badge says Bit-Perfect when the samples reaching the DAC are the ones in the file, and DSP when anything changes them, with the reason. The light on the device glows green for bit-perfect. More in [what bit-perfect means](https://bitwerk.systems/software/bit-perfect/).

## How do I control it?

From the bitwerk app for Android, the web interface in any browser, the touch display and knob of an s1, a bitwerk c1, a Stream Deck or OSC faders. Every change shows on every display at once.

## How many rooms can I add?

One player per room, added one at a time: an s1 where you want a display, an m1 where you do not. Each new player finds the others and plays alone or in sync.

## Can I order now?

Devices are built to order, in small batches. Write to us with the device and the quantity, or join the list for a device, and we answer with the price, the lead time and the next batch. A deposit reserves your unit; nothing is binding before that.

## Another question?

Write to us about your rooms, your speakers and how you play music today. We reply in English or German.

[Ask us](mailto:contact@bitwerk.systems?subject=Question)[Get notified at launch](https://bitwerk.systems/#reserve)

or write to <contact@bitwerk.systems>

Source: https://bitwerk.systems/questions/